About

I’m the CX Manager at the Royal Pharmaceutical Society. I design, create, and optimise customer journeys and digital products for the world’s biggest professional membership organisation for pharmacists.

Imagine a Venn diagram of data analytics, content strategy, and user experience design. I’m right at the middle of that.

Before that, I was responsible for cross-channel digital marketing for the leading medical charity, Asthma UK.

In the past I’ve written for Vice, Kerrang!, Metal Hammer, Clash, Terrorizer, and other national and international publications. I used to co-run Thrash Hits, the UKs leading independent metal blog.

I am experienced in email marketing, analytics-led content strategy, online advertising and social media marketing.

I have experience recording, edit and producing podcasts and video content.

If you want to get in contact, drop me an email.